Front Office Manager

Subang Jaya Medical Centre


1, Jalan SS 12 / 1A, Petaling, Selangor, Malaysia
Profession Other jobs
Employment type Full time
Salary Range(Salary Type) Confidential
Working day Not fixed

Job Description

Manages the operation of the Front Office of Subang Jaya Medical Centre and develops business relationships with corporate clients.
Lead the department in development and implementation of operational initiatives for efficient management of the Front Office functions/Operational activities and delivery of the highest quality level of service standard.
Ensure that processes are constantly reviewed and developed to meet the changing requirements and expectations of the customers.
Establish, implement & maintain an effective and efficient management of the Admission and Discharge operational activities.
Responsible for the effective and efficient management of the Hospital beds to ensure maximum utilization, and at the same time minimal wait time for customer satisfaction.
Responsible for the management of Guarantee Letters for the hospital.
Responsible for the operations of the “Central” cashiering function for the hospital.
Set department KPIs, disseminates KPI and Goals & Objectives to staff to ensure clear understanding of the goals set, and drives the delivery of goals and objectives.
Review and maintain the annual budget to ensure that the financial targets, customer satisfaction targets and departmental goals and objectives are met.
Drive teamwork among and between staff, medical staff, Business Associates, by promoting and encouraging excellent communication channels between them.
Handle complaints from patients and corporate clients in aspects of billing and corporate client protocols. Mitigate any potential issues that may damage the hospital’s reputation.
Leads the Front Office Department in the implementation of the ISO9002 quality management system and ensure that the quality system is maintained at all times


Job Requirements:
Candidate must possess at least a Bachelor's Degree in Business studies, Healthcare and / or any discipline from a recognized university.
At least five (5) years of working experience in a service orientated field with at least 3 years of supervisory capacity is required.
Experience in a managerial capacity will be an advantage
Knowledge and understanding of the day-to-day running of a hospital, issues, challenges and solutions.
Able to demonstrate complex problem solving capabilities
Preferably candidate from Healthcare background.

Company Overview

Location: Lot 2, Jln Lapangan Terbang, Seksyen U2, Petaling, Selangor, Malaysia
Company Name: Ramsay Sime Darby Health Care
Headquarter Country: Malaysia

Ramsay Sime Darby Health Care is steadfast in providing the highest quality patient care. We are committed in ensuring that those who come through our doors are given the utmost level of care and compassion, and we will assist those in need towards a quick recovery.
With cutting edge technology, state-of-the-art facilities, and experienced consultants in a wide array of specialties, Ramsay Sime Darby Health Care is committed in delivering comprehensive customer focused Health Care services with the best clinical and business practices.

Hospital/Clinic snapshot

Location: 1, Jalan SS 12 / 1A, Petaling, Selangor, Malaysia
Name: Subang Jaya Medical Centre
Type: Hospital
Number of Beds: 393