Manages the operation of the Front Office of Subang Jaya Medical Centre and develops business relationships with corporate clients.
Lead the department in development and implementation of operational initiatives for efficient management of the Front Office functions/Operational activities and delivery of the highest quality level of service standard.
Ensure that processes are constantly reviewed and developed to meet the changing requirements and expectations of the customers.
Establish, implement & maintain an effective and efficient management of the Admission and Discharge operational activities.
Responsible for the effective and efficient management of the Hospital beds to ensure maximum utilization, and at the same time minimal wait time for customer satisfaction.
Responsible for the management of Guarantee Letters for the hospital.
Responsible for the operations of the “Central” cashiering function for the hospital.
Set department KPIs, disseminates KPI and Goals & Objectives to staff to ensure clear understanding of the goals set, and drives the delivery of goals and objectives.
Review and maintain the annual budget to ensure that the financial targets, customer satisfaction targets and departmental goals and objectives are met.
Drive teamwork among and between staff, medical staff, Business Associates, by promoting and encouraging excellent communication channels between them.
Handle complaints from patients and corporate clients in aspects of billing and corporate client protocols. Mitigate any potential issues that may damage the hospital’s reputation.
Leads the Front Office Department in the implementation of the ISO9002 quality management system and ensure that the quality system is maintained at all times